Privacy Policy

At velmorre, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or make a purchase.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Payment-related information
Device, browser, and website usage information

We may also use cookies and similar technologies to understand how visitors use our website and to improve our services.

How We Use Your Information

We may use your information to:

Process and fulfill orders.
Process payments and prevent fraudulent transactions.
Arrange shipping and delivery.
Provide customer support and respond to inquiries.
Manage returns, exchanges, and refunds.
Improve our website, products, and services.
Analyze website performance and customer interactions.
Send marketing communications where permitted by law.

Payment Information

Payments may be processed by third-party payment providers.

We do not intentionally store complete payment card information on our own systems. Payment information is handled according to the applicable privacy and security practices of the relevant payment providers.

Sharing Your Information

We may share necessary information with third-party service providers that help us operate our business, including:

Payment processors
Shipping and delivery providers
Website and e-commerce service providers
Analytics providers
Advertising platforms
Customer service providers

These providers may process information as necessary to provide their services, subject to applicable agreements and laws.

We may also disclose information when required by law, to protect our legal rights, or to address fraud and security concerns.

Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies for website functionality, analytics, advertising, and improving your shopping experience.

You may control cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect some website functions.

Data Security and Retention

We use reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

You may also have the right to object to or restrict certain processing activities, or to opt out of marketing communications, where applicable.

To unsubscribe from marketing emails, please follow the unsubscribe instructions included in those emails.

For privacy-related requests, contact us at service@velmorre.com.

Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updated version will be posted on our website.

Contact Information

Company Name: Tongling Zhijun Environmental Protection Technology Co., Ltd.

Business Address:
Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China

Phone: +86 139 4827 6053

Email: service@velmorre.comAt velmorre, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or make a purchase.