Return & Refund Policy
At velmorre, we want you to be satisfied with your purchase. If you need to return a fashion bag or request a refund, please review the following policy.
Return Period
Return requests should generally be submitted within 30 days of delivery.
To be eligible for a return, items should be unused, in their original condition, and include the original packaging, tags, accessories, and other included items whenever possible.
Please contact our customer service team before sending a return so that we can provide the appropriate instructions.
Return Eligibility
Returned products should meet the following conditions:
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The item is unused and in its original condition.
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The item has not been damaged, altered, or modified by the customer.
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Original tags, packaging, and included accessories are retained whenever possible.
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The return request is submitted within the applicable return period.
Items that do not meet the applicable return requirements may not qualify for a return, subject to applicable law.
Non-Returnable Items
To the extent permitted by applicable law, certain products may not be eligible for return, including:
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Items that have been used or damaged by the customer.
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Items that have been altered or modified after delivery.
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Items returned without required accessories or components.
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Products clearly identified as final sale or non-returnable before purchase.
Exceptions may apply where a return or refund is required by applicable law.
How to Request a Return
To initiate a return:
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Contact us at service@velmorre.com within the applicable return period.
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Provide your order number and the reason for your return.
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Include clear photos or videos if the item is damaged, defective, or incorrect.
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Wait for our customer service team to confirm the return instructions and applicable return address.
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Ship the item according to the instructions provided by our team.
Please do not send a return to an address that has not been confirmed by our customer service team.
Return Shipping Costs
For returns due to customer preference, change of mind, or similar reasons, the customer may be responsible for return shipping costs unless otherwise stated or required by applicable law.
If an item arrives damaged, defective, or materially different from what was ordered, please contact us. We will review the circumstances and determine an appropriate resolution in accordance with our policies and applicable law.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact service@velmorre.com as soon as reasonably possible.
Please provide:
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Your order number
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A description of the problem
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Clear photos or videos of the item
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Photos of the packaging, where relevant
After reviewing the information, we may offer an appropriate resolution, which may include a replacement, partial refund, or full refund, depending on the circumstances and applicable law.
Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Refunds will generally be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.
Original shipping charges may be non-refundable for returns due to customer preference, unless otherwise stated or required by applicable law.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation after an order has been processed, packed, or shipped.
If cancellation is accepted, any applicable refund will be processed to the original payment method, subject to applicable law.
Contact Information
For return, exchange, or refund inquiries, please contact:
Company Name: Tongling Zhijun Environmental Protection Technology Co., Ltd.
Business Address:
Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China
Phone: +86 139 4827 6053
Email: service@velmorre.com
Shipping and Return Address:
Machong Village, Xincheng Subdistrict, Tongguan District, Tongling City, Anhui Province, China
Please contact our customer service team before sending any return to confirm the correct return procedure and address.