Shipping Policy

At velmorre, we aim to provide a smooth and reliable delivery experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 2–5 business days after payment is confirmed.

Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

Shipping and Delivery

We ship fashion bags to eligible delivery addresses.

Estimated delivery time is generally 5–15 business days after order processing. Delivery times may vary depending on the destination, shipping carrier, weather conditions, customs procedures, and other circumstances.

These delivery estimates are provided for reference only and are not guaranteed.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before payment.

Any applicable shipping promotions or free-shipping offers will be clearly stated on our website.

Order Tracking

Tracking information will be provided when available after your order has shipped.

Please allow some time for tracking information to become active after the carrier receives your package.

Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that your shipping address, postal code, phone number, and other required details are correct.

We are not responsible for delivery delays or failed deliveries caused by inaccurate or incomplete shipping information, subject to applicable law.

Delivery Issues

If your order is damaged, defective, incorrect, or appears to have been lost during delivery, please contact us at service@velmorre.com.

Please include your order number and relevant photos or other information so that we can review the issue and assist you.

We will work with you to review and resolve delivery issues in accordance with our applicable policies and legal obligations.